Privacy Policy

Every Queen Deserves to Be Seen

At Hermoda, a women's fashion platform developed by the Monkeez Group, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a seamless shopping experience, we may collect the following types of information:

Personal Information

Information that identifies you directly, including:

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Billing Address

• Payment-related information (where applicable)

Account Information

If you create an account with Hermoda, we may collect:

• Login credentials

• Account preferences

• Saved addresses

• Order history

Social Login Information

If you choose to sign in using third-party authentication services, we may receive limited profile information.

Google Login

We may receive:

• Name

• Email Address

• Profile Picture (if available)

Facebook Login

We may receive:

• Name

• Email Address

• Public Profile Information

The information shared depends on your privacy settings with the respective platform.

Customer Information

We may collect information related to:

• Product preferences

• Shopping behavior

• Customer support inquiries

• Reviews and feedback

• Survey responses

• Participation in promotions or campaigns

Technical Information

We may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Website Usage Data

• Referral Sources

• Cookies and Tracking Data

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Order Processing

• Processing and fulfilling orders

• Confirming transactions

• Managing deliveries

• Providing order updates

Customer Support

• Responding to inquiries

• Handling complaints

• Processing returns and exchanges

• Providing assistance regarding products and services

Website Improvement

• Analyzing user behavior

• Improving website functionality

• Enhancing customer experience

• Optimizing website performance

Marketing & Promotions

With your consent, we may use your information to:

• Send promotional offers

• Share product launches

• Provide special discounts

• Deliver newsletters and updates

You may unsubscribe from marketing communications at any time.

Personalization

We may use your information to:

• Recommend relevant products

• Customize content

• Improve shopping experiences based on preferences

3. Data Security

Hermoda takes data security seriously and implements appropriate technical, administrative, and organizational safeguards to protect personal information from:

• Unauthorized access

• Misuse

• Loss

• Disclosure

• Alteration

• Destruction

While we strive to maintain high security standards, no online transmission or storage method can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of data transmitted over the internet.

4. Cookies & Tracking Technologies

Hermoda uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

• Understand website traffic

• Analyze customer behavior

• Improve website performance

• Remember customer preferences

• Enhance website security

Managing Cookies

Most web browsers allow you to:

• Accept cookies

• Reject cookies

• Delete stored cookies

Please note that disabling cookies may affect certain website features and functionality.

5. Third-Party Authentication

Google Login

If you choose to sign in using Google, we may access basic profile information solely for authentication, account creation, and account management purposes.

Facebook Login

If you choose to sign in using Facebook, we may collect limited profile information as permitted by Facebook and authorized by you.

You may manage or revoke these permissions through your respective Google or Facebook account settings.

6. Sharing of Information

Hermoda does not sell customer information to third parties.

We may share information only when necessary with:

Service Providers

Such as:

• Courier companies

• Payment service providers

• Website hosting providers

• Analytics providers

Legal Requirements

We may disclose information if required by:

• Applicable laws

• Government authorities

• Court orders

• Legal investigations

Business Protection

Information may be disclosed when necessary to:

• Prevent fraud

• Protect customer safety

• Enforce our policies

• Protect the rights of Hermoda and its customers

7. Your Rights

You have the right to:

Access Your Information

Request a copy of the personal information we hold about you.

Update Information

Correct inaccurate or incomplete information.

Delete Information

Request deletion of your personal information where legally permitted.

Withdraw Consent

Withdraw consent for promotional communications at any time.

Request Information

Ask how your personal information is being collected, stored, or processed.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

Hermoda retains personal information only for as long as necessary to:

• Fulfill business purposes

• Complete transactions

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Children's Privacy

Hermoda does not knowingly collect personal information from children below the age required under applicable laws.

If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

10. Third-Party Websites

Our website may contain links to external websites operated by third parties.

Hermoda is not responsible for:

• Third-party privacy practices

• Website content

• Security policies

We encourage users to review the privacy policies of any third-party websites they visit.

11. Updates to This Privacy Policy

Hermoda reserves the right to update, modify, or replace this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

Continued use of our website following updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, requests, or feedback regarding this Privacy Policy or your personal information, please contact us:

📱 WhatsApp: 0321-2678756
📞 Call Support: 0321-2678756
📧 Email: support@hermoda.com

Hermoda

Every Queen Deserves to Be Seen

A dedicated women's fashion platform by the Monkeez Group.