Hermoda Shipping & Delivery Policy

Every Queen Deserves to Be Seen

At Hermoda, we are committed to delivering your orders in a timely, secure, and reliable manner. Our goal is to provide every customer with a smooth and hassle-free shopping experience from checkout to delivery.

By placing an order with Hermoda, you agree to the terms outlined in this Shipping & Delivery Policy.

1. Delivery Time

Our estimated delivery timelines are as follows:

Karachi

2–4 Working Days

Other Cities Across Pakistan

4–8 Working Days

Please note that these delivery estimates may vary due to factors beyond our control, including:

• Public holidays

• Adverse weather conditions

• Courier operational delays

• Regional delivery restrictions

• High seasonal order volumes

While we strive to meet the estimated timelines, delivery dates cannot be guaranteed.

2. Shipping Charges

Standard Delivery Fee

Rs. 260 per order

Shipping charges are calculated per order and will be displayed at checkout before payment confirmation.

3. Free Delivery Policy

Hermoda periodically offers Free Delivery Promotions to provide additional value to our customers.

Standard Free Delivery Threshold

Free delivery is generally available on orders above Rs. 5,000.

However, the minimum qualifying order value may change based on:

• Promotional campaigns

• Seasonal sales

• Special discount events

• Limited-time offers

The applicable free shipping threshold will always be clearly displayed during checkout and on promotional materials.

Free Delivery Conditions

To qualify for free delivery:

• The order must meet the active minimum purchase requirement.

• Delivery must be made to a single address.

• The order must not contain pre-order or backorder items.

• The promotion must be active at the time the order is placed.

Hermoda reserves the right to modify or discontinue free shipping promotions without prior notice.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via WhatsApp, SMS, or email containing your tracking information.

Using the provided tracking details, you can monitor your shipment's status and estimated delivery progress in real time.

5. Delivery Attempts

Our courier partners will typically make up to two delivery attempts.

If delivery remains unsuccessful after these attempts:

• The shipment may be returned to our warehouse.

• Our support team may contact you to arrange re-delivery.

• Additional shipping charges may apply for re-dispatching the parcel.

To avoid delays, please ensure that you or an authorized recipient is available to receive the shipment.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Incorrect, incomplete, or misleading address details may result in:

• Delivery delays

• Failed delivery attempts

• Additional shipping charges

• Return of the shipment to our warehouse

If any issue is identified, our team will attempt to contact you for address verification before re-shipping the order.

7. Order Verification

For security and fraud prevention purposes, Hermoda may contact customers to verify order details before dispatch.

Orders may be delayed or cancelled if:

• Customer information cannot be verified.

• Contact numbers are unreachable.

• Fraudulent activity is suspected.

This process helps ensure secure transactions and accurate deliveries.

8. Delays Beyond Our Control

Hermoda shall not be held responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Extreme weather conditions

• Government restrictions

• Political disruptions

• Transportation interruptions

• Courier network issues

We will make every reasonable effort to keep customers informed in such situations.

9. Customer Support

If you have any questions regarding your shipment, delivery status, or shipping policy, our support team is here to assist you.

Contact Information

📱 WhatsApp: 0321-2678756
📞 Call Support: 0321-2678756
📧 Email: support@hermoda.com

Policy Acknowledgement

By placing an order with Hermoda, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

Thank you for shopping with Hermoda.

Every Queen Deserves to Be Seen